THE WHO
- Sophronia Ward is a process improvement specialist with a Ph.D. in Statistics and 35 years of experience in the business world. (Statistician)
About Us
THE WHAT
- Organizations and their customers depend on each other and must meet certain goals for the relationship to be successful
THE WHY
- To achieve long lasting business success with increased profitability. increased customer satisfaction increased employee satisfaction.
THE HOW
- First, identify any incidences of misalignment between the business and its customers, such as missed or late deliveries, product or services that don’t meet customer requirements
THE HOW IN ACTION
- Processes are first studied using maps (preferably value Stream Maps – VSM )
- Process flow is characterized and any waste is identified
FRONY'S WAY
- Keep my eyes open and observe everything
- Ask questions, especially the ones that deal with something unusual