- Processes are first studied using maps (preferably Value Stream Maps – VSM)
- Process flow is characterized and any waste is identified
- Data from each process is used to determine how the process “behaves”
- Each predictable process is evaluated to see if the results meet customer requirements
- If customer results not being met, improvements are recommended
- Analysis techniques with data are used to “see” what is happening within a process
- Utilizing the data and analyses of these insights to help the business/entity make better decisions on how to run the business